Here are some quick answers to our most frequently asked questions. If you can't find the answer to your inquiry, please reach out at firstname.lastname@example.org and we would be happy to help!
What if I don't know my ring size?
We can help with that! We can ship you the ring sizer for measurement . You are also welcomed to come to our showroom and our jewellery consultant will measure for you !
I have an eye on the limited edition piece, and don't know my ring size. What if it sells out before I find out my size?
Don't worry! You can purchase your ring now and select "Mail me a sizer" in the size drop-down menu. This will alert our team that we should wait to size your ring until you've had a chance to try out the sizer.
I am an international client. Can i use an online size conversion chart to find my ring size, right?
Yes, you can let us know your ring size in other scale and we will arrange in the right HK size for you !
Do you make custom designs?
Of Course ! We always welcome custom design for our clients . We believe that wearing the one-and-only-one jewellery shows the specialty of you !
I have a loose stone by myself. Can you use it in your setting?
It depends. We have to check with your stone situation and decide.
Can I purchase just the setting without the center stone?
Yes ! You can. But of course, we have a lot of choice of GIA diamond that is good for your selection too. We will offer you a details diamond instruction when you come to showroom.
I can't find an older design on your website anymore. Can you make another one?
It depends on situation . Sometimes , we cannot find out the same quality of material that's why we have to retire the design. That's why , do not miss the chance if you love the design !!
I like a design, but I want a bigger or smaller main stone. Can you upgrade it?
Let's chat! Our designs can be changed.
The ring I ordered doesn't fit. Can you resize it?
Absolutely! We offer one free ring resize in the first 30 days after you receive your ring, and for a nominal fee after that.
I accidentally damaged my jewelry!What do I do?
Don't worry! We are happy to repair any piece from our collection. You can find out more about our warranty terms and contact us .
What are your store hours?
We open from Monday to Friday 10:30am-7:30pm, Saturday 10:30am- 4:00pm. Sunday and public holiday closed.
Do make an appointment with us before you come !